Frequently Asked Questions
How long does shipping take?+
Finished quilts and pillow shams ship within 3–5 business days and arrive within 1–2 weeks depending on location. Quilt kits and fabric bundles ship within 2 business days.
How do I care for a Piecewell quilt?+
Most quilts are machine washable on a cold, gentle cycle and should be tumble dried on low or laid flat to dry. Check the product page for the specific piece — some quilts with wool batting are spot clean only.
What sizes do your quilts come in?+
Quilts are available in throw, twin, queen, and king sizes. Exact dimensions are listed on each product page.
Can I return or exchange an item?+
Unused items in their original condition can be returned within 30 days of delivery. Custom orders are final sale. Reach out through our contact page to start a return.
Do you take custom quilt orders?+
Yes — we take a limited number of custom commissions each season. Send us a message through the contact page with your ideas and timeline.
I'm new to quilting. Are the kits beginner-friendly?+
Most of our kits are designed for beginners and include step-by-step instructions with photos. Each kit's product page notes its difficulty level.